Case Study: Washer Pump Supply for a dealership group in the Caribbean
Source:Case /
Time:2026-09-18
Washer Pump for A dealership group in the Caribbean
A dealership group came to us with a washer pump programme for the Caribbean. The brief was ordinary and unforgiving at the same time: a fixed launch window, a landed cost that had to survive freight and duty, and a part that had to match an existing sample. This case records what was specified, what went wrong in sampling and how the bulk order landed.
The starting point
- A supplier who changed material without saying so
- Lead time that slipped twice before bulk started
- Inconsistent hardness between lots
What was specified
| Part | Washer Pump |
|---|---|
| Client | A dealership group |
| Market | the Caribbean |
| Volume | 2,000 pieces across 4 specifications |
| Base material | Titanium Alloy |
| Sampling rounds | 3 |
| Delivery window | 8 weeks from PO to ex-factory |
| Compliance | ISO 9001 |
How it was resolved
- The specification was rebuilt around Titanium Alloy and the tolerance locked before bulk.
- A pre-production sample was approved and kept as the golden reference.
- Production ran with in-line inspection and a mid-run photo report.
- Cartons were packed to the client's own barcode and ratio specification.
- Documentation shipped with the goods instead of after them.
Result
- 2,000 pieces delivered inside the 8-week window.
- Unit cost held within 1.5% of the original quotation.
- Inspection-related rejection stayed under 1.0%.
- The specification is on file, so reorders reproduce the approved sample.
What we would repeat
Fix the specification count early. Adding variants after production starts is the most expensive change a client can request.
Planning something similar?
Send the part number, the annual volume and the target market, and we will come back with a specification and a sampling plan.
