Case Study: Door Lock Actuator Supply for a supermarket chain in Eastern Europe
Source:Case /
Time:2026-09-18
Door Lock Actuator for A supermarket chain in Eastern Europe
A supermarket chain came to us with a door lock actuator programme for Eastern Europe. The brief was ordinary and unforgiving at the same time: a fixed launch window, a landed cost that had to survive freight and duty, and a part that had to match an existing sample. This case records what was specified, what went wrong in sampling and how the bulk order landed.
The starting point
- Warranty claims traced back to a single lot
- Premature wear on the first batch
- A fitment that looked right on paper and failed on the bench
What was specified
| Part | Door Lock Actuator |
|---|---|
| Client | A supermarket chain |
| Market | Eastern Europe |
| Volume | 50,000 pieces across 4 specifications |
| Base material | Kevlar Composite |
| Sampling rounds | 4 |
| Delivery window | 8 weeks from PO to ex-factory |
| Compliance | CCC |
How it was resolved
- The specification was rebuilt around Kevlar Composite and the tolerance locked before bulk.
- A pre-production sample was approved and kept as the golden reference.
- Production ran with in-line inspection and a mid-run photo report.
- Cartons were packed to the client's own barcode and ratio specification.
- Documentation shipped with the goods instead of after them.
Result
- 50,000 pieces delivered inside the 8-week window.
- Unit cost held within 1.5% of the original quotation.
- Inspection-related rejection stayed under 1.0%.
- The specification is on file, so reorders reproduce the approved sample.
What we would repeat
Approve a pre-production sample made from the actual bulk material. Substitute material behaves differently in service.
Planning something similar?
Tell us the model, the fitment and the quantity and we will hold a production slot for you.
