Case Study: Heater Hose Supply for a dealership group in Latin America
Source:Case /
Time:2026-09-18
Heater Hose for A dealership group in Latin America
A dealership group came to us with a heater hose programme for Latin America. The brief was ordinary and unforgiving at the same time: a fixed launch window, a landed cost that had to survive freight and duty, and a part that had to match an existing sample. This case records what was specified, what went wrong in sampling and how the bulk order landed.
The starting point
- Packing that arrived crushed at the port
- A supplier who changed material without saying so
- Lead time that slipped twice before bulk started
What was specified
| Part | Heater Hose |
|---|---|
| Client | A dealership group |
| Market | Latin America |
| Volume | 5,000 pieces across 2 specifications |
| Base material | Carbon Steel |
| Sampling rounds | 4 |
| Delivery window | 5 weeks from PO to ex-factory |
| Compliance | CCC |
How it was resolved
- The specification was rebuilt around Carbon Steel and the tolerance locked before bulk.
- A pre-production sample was approved and kept as the golden reference.
- Production ran with in-line inspection and a mid-run photo report.
- Cartons were packed to the client's own barcode and ratio specification.
- Documentation shipped with the goods instead of after them.
Result
- 5,000 pieces delivered inside the 5-week window.
- Unit cost held within 1.5% of the original quotation.
- Inspection-related rejection stayed under 1.0%.
- The specification is on file, so reorders reproduce the approved sample.
What we would repeat
Approve a pre-production sample made from the actual bulk material. Substitute material behaves differently in service.
Planning something similar?
Ask for the current catalogue and the specification sheet for this line.
