Case Study: Drive Shaft Supply for a tour operator in Oceania

Drive Shaft for A tour operator in Oceania

A tour operator came to us with a drive shaft programme for Oceania. The brief was ordinary and unforgiving at the same time: a fixed launch window, a landed cost that had to survive freight and duty, and a part that had to match an existing sample. This case records what was specified, what went wrong in sampling and how the bulk order landed.

The starting point

• A specification nobody had written down
• Warranty claims traced back to a single lot
• A supplier who changed material without saying so

What was specified

How it was resolved

1. The specification was rebuilt around EPDM Rubber and the tolerance locked before bulk.
2. A pre-production sample was approved and kept as the golden reference.
3. Production ran with in-line inspection and a mid-run photo report.
4. Cartons were packed to the client's own barcode and ratio specification.
5. Documentation shipped with the goods instead of after them.

Result

• 50,000 pieces delivered inside the 10-week window.
• Unit cost held within 1.5% of the original quotation.
• Inspection-related rejection stayed under 0.5%.
• The specification is on file, so reorders reproduce the approved sample.

What we would repeat

Lock the material standard before sampling. Once the base changes, every downstream approval has to be redone and the calendar slips.

Planning something similar?

Ask for the current catalogue and the specification sheet for this line.